COVID-19: Company Update From Dale Mitchell

Update: Wednesday, March 23 – Jupiter, FL

So much has changed over the past week, I wanted to reassure our commitment to you and your business. COVID-19 continues to have an impact on our daily lives, but we are having meetings every other day to find ways to keep momentum, and continue our path through to the other side.

CONTINUING COMMUNICATION

As the immediate future of elective surgeries remain uncertain, we want to responsibly plan for slow downs as well as ramp ups. Our VP of Sales and Business Development, Greg Baumhover, will continue to be in direct contact with you regarding status of your cases.

Please contact: Greg Baumhover
VP Sales and Business Development
greg.baumhover@captivaspine.com
804-310-7267

ENHANCING FOCUS

As we see a shift in interaction from face-to-face to virtual, we decided to increase the availability of private educational webinars and training in April to accommodate the recent uptick in inquiries and other time-zone connections. Our most popular webinar is on the TransFasten Posterior SI Fusion System. We provide an overview of our proprietary Quadracentric™ site preparation and discuss the benefits of using a single allograft implant. Please let our Director of Clinical Affairs, Steve Saar, know if virtual training/support is something you would be interested in. We truly value the human factor, as hard as it’s become.

Please contact: Steve Saar
Director of Clinical Affairs and Market Development
steve.saar@captivaspine.com 
561-277-9480 ext706

INTERNAL COMMITMENTS

Help stop the spread:

  • COMMIT to quarantine (if you’re ill)
  • AVOID touching your face
  • PRACTICE personal distancing
  • THINK before shaking hands
  • INVITE calm into your life
  • VALUE time with your family
  • AVOID creating stigma

Deliveries: Our delivery schedule remains unaffected (as long as FedEx/UPS continues to provide uninterrupted services).

We continue to monitor the CDC website and maintain awareness about recommendations from the surgeon general in regard to any cancellations of elective surgeries.

Thank you for your continued patience and support during this time.

Kind Regards,
Dale Mitchell
President – Captiva Spine


Update: Monday, March 16 – Jupiter, FL

During these unsettling and unprecedented times during the COVID-19 outbreak, the safety and well-being of our customers, employees, and the broader medical community is on the top of our minds. I wanted to personally reach out and address some of the actions we are taking to ensure your business continues to be supported by us:

Internal Facilities: We are setting up a portal on our intranet to make sure our employees maintain a heightened awareness and reminder of how germs can be easily transmitted. With that, we will be taking additional steps to ensure the cleanliness of our facilities and devices that are shipped and accepted from the field. Some of these items include:

  • Clean and disinfect frequently touched surfaces daily. This includes tables/desks, doorknobs, light switches, countertops, handles, phones, keyboards, toilets, faucets, and sinks.
  • Clean and sanitize hands often
  • Do not share phones
  • Keep hands away from the face at all times
  • Stay home if you’re sick
  • Cover coughs and sneezes with a tissue or elbow
  • Sanitize all incoming and outgoing containers and trays

Deliveries: Our delivery schedule will remain unaffected as long as FedEx/UPS continues to provide uninterrupted services. If you become aware of any circumstances in your facility that may prevent us from supporting your case on time, please let us know so we can make additional shipping arrangements.

Travel: We realize that travel is an important part of our day to day operations, but we are restricting air travel and setting up virtual training and communication programs to limit in-person interactions between customers and vendors. If you have any immediate needs for training or case support, please reach out to us so we can make proper and timely arrangements.

We will continue to monitor the CDC website and maintain awareness about recommendations from the surgeon general in regard to any cancellations of elective surgeries. If any of your case scheduling changes, please make our customer service department aware so we can be ready for you upon rescheduling.

Thank you for your patience and support during this time.

Kind Regards,

Dale Mitchell
President – Captiva Spine


About Captiva Spine, Inc.

As a privately owned medical device organization founded in 2007, Captiva Spine supports spine surgeons, tenured spine distributors, and healthcare facilities in providing patients with progressive spinal care and an obsessive focus on quality.  They strive to create and maintain sincere, honest, collaborative relationships. By valuing their relationships above all else, it fosters the mutual trust and openness needed for Captiva Spine to be a conduit of high quality, smart, elegant, and intuitive patient solutions. As a family of industry professionals, Captiva Spine takes pride in delivering these solutions responsibly and ethically while never losing sight of what they refer to as the Human Factor: Finding the joy in their daily lives and serving the needs of their customers with sincere, professional enthusiasm.